i apologize, in advance, for this kind of post, but i feel like i must tell my story about me and best buy. this may seem trivial but its the principle.
for christmas mac, my son, was bought a flat screen tv. nothing fancy, mind you, but it was better than the old 15 year old tube he was using, and he likes playing video games, etc. i can already see this is going to seem like a first world problem, but still, i hate getting ripped off nor do i want to see anyone else get ripped off from these fuckers. so, we bought him a 28″ tv for roughly 150 bucks. at checkout the young lady behind the counter asked if i wanted to purchase the warranty. now, usually i dont purchase such items cause they are typically a rip off. i asked what did it cover, she states its an extended 2 year warranty and also covers accidental damage. having kids, i figured the 30 bucks or whatever it was for the accidental damage aspect was a decent deal, as i dont have money to replace things, typically. i said yes, felt good about my purchase, and went about my way.
fastforward to a few months ago, mac was loving his tv, but somehow a cable got wrapped around the base and got pulled off the table. of course, the screen broke. i was pretty pissed at mac cause all along i had told mac that he had to be careful with his belongings cause we couldnt afford to replace anything he had that wasnt essential to his well being. in the back of mind i knew i had the accidental coverage, but i was going to make him sweat it out for a while. well that “a while” was about 3 months.
not knowing what the return/repair process entailed, i called my local best buy – store 495 in baton rouge. i spoke to a guy and told him my story, he looked up my acct and was told “yeah just bring it in, no problem,” was told it may take a week or so to get repaired but i was fine with that, obviously.
this past saturday, may 24, i made my way to said best buy with the tv in my arms. took a few minutes but a nice guy came to help me out. told him what happened, and everything was seemingly proceeding as planned. it all started to take a turn, when his face looked confusingly at the screen and then he walked to the back. im no dummy, and was starting to put two and two together, this was not going to end well. so he comes on out and tells me that my “warranty” is only an extended manufacturer warranty, and not an accidental damage warranty. this is where my rage begins to build. i tell him that i was told not once, but twice, by best buy employees that what i bought was also an “accidental damage” warranty too. i understand there is some personal responsibility here, but again, i was told twice, and i didnt even think to question it. so, i asked him to print out the warranty i purchased, so i could read it myself, or he could show me. after waiting a few minutes he brings back a printed out copy of all their warranties and just hands it to me. rage, increasing. again, i tell him my story, and he just stares at me blankly, and this is when some other geek squad member decides to add his two cents with “nope, what you have doesnt cover that.” so, i ask the guy exactly what does what i bought cover, and guess what the first thing out of his mouth was? he says accidental coverage! within a second, the second geek squad guy and some girl chimes in saying that was a slip of the tongue “nope, nope, nope,….” rage in full force. im trying to speak to them logically but their response at least a few times is “we are not responsible for what another employee told you, since we were not there” – im paraphrasing that a little bit, but the sentiment is the same.
i will admit, this is not my proudest moment, but i took the tv, looked to my left, no one was there, and chucked the tv about 25 feet. i believe i said something about all of them are a bunch of “fucking crooks and liars.” while i feel a bit guilty how it went down, i still stand by that statement. im very easy going, and it takes a lot to get me worked up, but their indifference to my situation especially since it was caused by not one, but two best buy employees, was quite troublesome. i understand companies are in the business to make money, but a hey “we apologize for the mix-up, maybe we can work something out” would have gone a long way. that didnt happen, obviously, and thus my outrage.
you suck, your employees suck, you deserve to rot in corporate hell!